Comments on: Facebook Custom Conversions: The Ultimate Guide https://www.jonloomer.com/facebook-custom-conversions/ For Advanced Facebook Marketers Wed, 10 Jan 2024 11:50:54 +0000 hourly 1 By: Jon Loomer https://www.jonloomer.com/facebook-custom-conversions/#comment-26010 Wed, 10 Jan 2024 11:50:54 +0000 https://www.jonloomer.com/?p=22702#comment-26010 In reply to Shi Yuan.

Custom conversions and custom events are two different things. Custom conversions can be mapped to standard or custom events. Custom conversions wouldn’t be passed via the API.

Custom events should be, though. If they aren’t, it’s likely due to the method you’re using for the API. When using the API Gateway, all standard and custom events that are passed via browser are also passed via the API. I can’t speak for other methods, unfortunately.

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By: Shi Yuan https://www.jonloomer.com/facebook-custom-conversions/#comment-26007 Wed, 10 Jan 2024 02:15:15 +0000 https://www.jonloomer.com/?p=22702#comment-26007 Hi Jon,

I have a question on getting custom conversion events set up with server side tracking using my Conversions API.

After setting up a custom event, it usually shows up with only browser tracking on my events manager. I do have the WordPress plug in and do have multiple connections on my standard events but i cant figure out how to get it done for my custom events.

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By: Richa Pathak https://www.jonloomer.com/facebook-custom-conversions/#comment-25827 Mon, 05 Feb 2018 08:39:00 +0000 https://www.jonloomer.com/?p=22702#comment-25827 In reply to relmi.

in lead you don’t need to leave the platform, in conversions you have to land up to a page to fill up the form. So, what happens, people don’t click on the link if they have to leave their platform sometime, in that case lead gen campaign helps people to share their details without leaving the platform.

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By: relmi https://www.jonloomer.com/facebook-custom-conversions/#comment-25825 Mon, 05 Feb 2018 02:00:00 +0000 https://www.jonloomer.com/?p=22702#comment-25825 In reply to Richa Pathak.

In essence, these two things are almost the same. Still not clear on the difference.

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By: Richa Pathak https://www.jonloomer.com/facebook-custom-conversions/#comment-25815 Fri, 02 Feb 2018 08:41:00 +0000 https://www.jonloomer.com/?p=22702#comment-25815 In reply to relmi.

Lead — you get user details like name, email address etc.
Complete reg — Form fill on your landing page

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By: relmi https://www.jonloomer.com/facebook-custom-conversions/#comment-25809 Thu, 01 Feb 2018 01:52:00 +0000 https://www.jonloomer.com/?p=22702#comment-25809 In reply to Richa Pathak.

I would also like to know the difference between ‘lead’ and ‘complete registration’?

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By: Richa Pathak https://www.jonloomer.com/facebook-custom-conversions/#comment-24750 Wed, 13 Sep 2017 10:48:00 +0000 https://www.jonloomer.com/?p=22702#comment-24750 Could you please explain the difference between lead and complete registrations? I am very confused with this concept.

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By: Jeewan Garg™ https://www.jonloomer.com/facebook-custom-conversions/#comment-24607 Sun, 27 Aug 2017 07:38:00 +0000 https://www.jonloomer.com/?p=22702#comment-24607 Very informative Article. Has facebook allowed to delete Custom Conversions Now ?

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By: Levmeister https://www.jonloomer.com/facebook-custom-conversions/#comment-23944 Mon, 08 May 2017 13:06:00 +0000 https://www.jonloomer.com/?p=22702#comment-23944 Thanks for the article. I have a question regarding matching URLs using URL contains.

My website is set to show URLs without the ‘www.’. Should I include the ‘www.’ when I use URL contains? I don’t know if the conversion would show if the conversion happened on the URL not containing the ‘www.’ The same applies the other way. If I use URl contains and use the www. then if the conversion happended without the www. would this register

Do you know if Facebook plans to add in the ability to use regular expressions. This would make life so much easier )))

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By: Damien Elsing https://www.jonloomer.com/facebook-custom-conversions/#comment-23864 Wed, 26 Apr 2017 00:26:00 +0000 https://www.jonloomer.com/?p=22702#comment-23864 In reply to David Carroll.

Yes you need to create a thank you page as part of this process so you can have that URL as the conversion goal. A thank you page is also a good way to offer a “next step” for the user and/or tell them what happens next (e.g. “Our window cleaning team will contact you within the next 24 hours to arrange an appointment”.)

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By: Josh Houghton https://www.jonloomer.com/facebook-custom-conversions/#comment-23580 Mon, 27 Mar 2017 18:26:00 +0000 https://www.jonloomer.com/?p=22702#comment-23580 Hi Jon, great article. I’m a little confused on something. Where exactly would the initate checkout standard event go? For example, would I place that pixel on my checkout page right before someone buys to let me know they hit the checkout page?

I have Samcart so was wondering if it would go on the Samcart checkout? And I assume this pixel would come in handle to let me know who landed on the page, but didn’t finish checkout?

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By: David Carroll https://www.jonloomer.com/facebook-custom-conversions/#comment-22716 Sun, 05 Feb 2017 01:28:00 +0000 https://www.jonloomer.com/?p=22702#comment-22716 If we do not have a thank you page, but are running ads to a lander for a service (window cleaning) on our website, can we use a conversion besides “View content” or “page view”?

Im trying to figure out if using a different category would help or hurt me, as a thnak you page is not part of this process.

Or, maybe the answer is that i need a thank you page to optimize for?

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By: Rich Nicol https://www.jonloomer.com/facebook-custom-conversions/#comment-22658 Tue, 31 Jan 2017 15:28:00 +0000 https://www.jonloomer.com/?p=22702#comment-22658 Not just organic Facebook and Facebook Paid Adverts?

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By: Rich Nicol https://www.jonloomer.com/facebook-custom-conversions/#comment-22657 Tue, 31 Jan 2017 15:27:00 +0000 https://www.jonloomer.com/?p=22702#comment-22657 I have setup 32 different conversions but does this pickup traffic from all different traffic sources that come to the conversion page?

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By: Bob_Ottaway https://www.jonloomer.com/facebook-custom-conversions/#comment-21865 Thu, 20 Oct 2016 15:43:00 +0000 https://www.jonloomer.com/?p=22702#comment-21865 HI Jon: Bob Ottaway from Masterminds. Really great insight. Several of my team will be on the Oct 24th webinar. We will be signing up for the 4-week too. In the meantime, what is the name of the site to track visitor use on FB that you mentioned at the meeting. I have misplaced my notes! Started with A. Pink site. Thank you!

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By: Yuri Shub https://www.jonloomer.com/facebook-custom-conversions/#comment-21450 Mon, 22 Aug 2016 14:44:00 +0000 https://www.jonloomer.com/?p=22702#comment-21450 Is there any way to create a custom audience based on a custom conversion that is based on a pixel event?

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By: Nouman Rajput https://www.jonloomer.com/facebook-custom-conversions/#comment-21359 Sat, 13 Aug 2016 10:29:00 +0000 https://www.jonloomer.com/?p=22702#comment-21359 i am really confused about pixel i cant set up it i need guide I need help

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By: Nouman Rajput https://www.jonloomer.com/facebook-custom-conversions/#comment-21358 Sat, 13 Aug 2016 10:29:00 +0000 https://www.jonloomer.com/?p=22702#comment-21358 can i use custom conversation without website?

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By: Nouman Rajput https://www.jonloomer.com/facebook-custom-conversions/#comment-21357 Sat, 13 Aug 2016 10:25:00 +0000 https://www.jonloomer.com/?p=22702#comment-21357 I need help is there anyone can help me i will be highly thank ful i can run only post engagement ads like i use boost post i dont understand without wesbiste how to use facebook pixel or how to run click ads please help me out

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By: Gerald Njuguna https://www.jonloomer.com/facebook-custom-conversions/#comment-20903 Wed, 22 Jun 2016 12:57:00 +0000 https://www.jonloomer.com/?p=22702#comment-20903 In reply to normlawr.

tracks only facebook conversions

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By: Pedro https://www.jonloomer.com/facebook-custom-conversions/#comment-20876 Mon, 20 Jun 2016 14:58:00 +0000 https://www.jonloomer.com/?p=22702#comment-20876 Thanks for this article! I have however bumped into a few things that maybe you can help me understand a bit better.

My signup process has a qualification section which allows me to better segment my clients according to their type of business, average intended spend etc.

My objective is to create different audiences depending on whichever options they create after the signup in order to identify themselves. Let’s imagine they could say they are customertype=youngprofessional and expectedspend=1000-5000

Can I create different audiences in Facebook that allow me to get all ‘youngprofessionals’ together and yet another one with all ‘1000-5000’ together? I have setup a data layer and am getting all this info by populating two variables (customertype and expectedspend) with a datalayerpush.

However, am puzzled now in regards to what I should be doing in Facebook in order to create these audiences. It seems I can’t create a custom event named ‘signup youngprofessional’ and simply capture all the people that trigger GTM customertype=youngprofessionals… Or can I?

Am I going a bit too far in terms of what can be done with FB audiences at this stage?

If you can help me clarifying this, would be grand. I hear about custom events everywhere but can’t really really understand how to customise them that way…

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By: MotorBR https://www.jonloomer.com/facebook-custom-conversions/#comment-20792 Tue, 14 Jun 2016 14:47:00 +0000 https://www.jonloomer.com/?p=22702#comment-20792 Hi Jon, can i use URL arguments as identifier? Like site.com/?page=thankyou&step=end ?

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By: Ivan Kulikov https://www.jonloomer.com/facebook-custom-conversions/#comment-20756 Fri, 10 Jun 2016 12:15:00 +0000 https://www.jonloomer.com/?p=22702#comment-20756 Hi Jon! Great tutorial! Fortunately there is no more limitation. Now we can delete Custom Conversions and create up to 40 Custom Conversions per ad account :)

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By: normlawr https://www.jonloomer.com/facebook-custom-conversions/#comment-20752 Fri, 10 Jun 2016 02:57:00 +0000 https://www.jonloomer.com/?p=22702#comment-20752 Very good article. I’m not sure how to ask this so that it makes sense, but will give it my best shot. Do the Custom Conversion track ONLY conversions that come through Facebook? In other words, I get a lot of Google organic traffic and wondering if those conversions are mixed in as well since the checkout page is the same. Example: 2 checkouts through Facebook ad clicks, and 2 checkouts through Google organic finding my site and checking out. Would that show on Facebook Custom Conversions as “2” or “4”?

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By: AP https://www.jonloomer.com/facebook-custom-conversions/#comment-20696 Mon, 06 Jun 2016 02:06:00 +0000 https://www.jonloomer.com/?p=22702#comment-20696 In reply to Luke Miller.

Hi Luke, can you help me with a question? I ran an ‘increase web conversions’ ad on FB and I used a pixel that I installed on the thank-you page of an enquiry form on my website (called Thank You pixel) and chose to optimise for leads. According to FB, the ‘Results’ column lets me know that I have had 186 conversions (93 conversions on Thank You pixel, 93 conversions on Lead pixel). What does this mean??

How many leads have I actually had??

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By: AP https://www.jonloomer.com/facebook-custom-conversions/#comment-20695 Mon, 06 Jun 2016 02:05:00 +0000 https://www.jonloomer.com/?p=22702#comment-20695 Hi, can you help me with a question? I ran an ‘increase web conversions’ ad on FB and I used a pixel that I installed on the thank-you page of an enquiry form on my website (called Thank You pixel) and optimised for leads. According to FB, the ‘Results’ column lets me know that I have had 186 conversions (93 conversions on Thank You pixel, 93 conversions on Lead pixel). What does this mean??

How many leads have I actually had??

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By: Camila Cantoli https://www.jonloomer.com/facebook-custom-conversions/#comment-20119 Mon, 18 Apr 2016 23:18:00 +0000 https://www.jonloomer.com/?p=22702#comment-20119 In reply to Adam Stanecki.

Hey Adam, did you find a good answer about the landing page issue? I was just thinking the same thing now!

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By: Abbas Alidina https://www.jonloomer.com/facebook-custom-conversions/#comment-19971 Wed, 06 Apr 2016 15:12:00 +0000 https://www.jonloomer.com/?p=22702#comment-19971 Custom conversions vs Standard events. Theres a lot of confusion about which one to use. Here’s what Facebook says:

Standard events and custom conversions both allow you to track and optimize for actions across your website. A general rule of thumb is that standard events give you more features, but custom conversions are much easier to set up. If you’re not comfortable editing your website’s code, we recommend using custom conversions. If you don’t mind working with standard events and adding parameters, we recommend using standard events.

More info: https://www.facebook.com/business/help/1669861173231595/?ref=u2u

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By: Luke Miller https://www.jonloomer.com/facebook-custom-conversions/#comment-19767 Mon, 14 Mar 2016 13:38:00 +0000 https://www.jonloomer.com/?p=22702#comment-19767 In reply to Nitin Kosari.

Nitin, I’m not Jon, but I’ll tell you what I know.

Here’s the short answer: The main advantages to using a Custom Conversion are 1) that it can track a very specific conversion (such as selling a specific product) in your reports and 2) it can be set up without installing anything but the pixel “Base Code” on every page of your site.

In order to track conversions without a Custom Conversion, you have to add a Standard Conversion Event to each page where the event has happened. The code looks like fbq(“track”, “Lead”), fbq(“track”, “Purchase”, {value: ‘0.00’, currency: ‘USD’}), etc. https://www.facebook.com/business/help/402791146561655

Also, I’ve heard of people using the new single Facebook pixel across multiple sites by including the domain in the audience (or Custom Conversion) rules, but I don’t have any experience with that.

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By: Luke Miller https://www.jonloomer.com/facebook-custom-conversions/#comment-19758 Sun, 13 Mar 2016 20:28:00 +0000 https://www.jonloomer.com/?p=22702#comment-19758 Jon, thanks for your insights! Is there a strategic or financial advantage that you see to using a Custom Conversion of purchase over just using a Standard Event of purchase? You can optimize your ad campaigns for both of them. I know that you could get data on which product is purchased via each ad reported directly in FB UI rather than all sales under an ad being lumped together. But to FB (as I understand it) they just care that it was a purchase and what the value was and not what product was purchased as far as optimization. Thoughts?

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By: Tal Lior https://www.jonloomer.com/facebook-custom-conversions/#comment-19637 Thu, 03 Mar 2016 16:47:00 +0000 https://www.jonloomer.com/?p=22702#comment-19637 thanks man! my first recommendation when people ask me- where to start… :)

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By: Yen https://www.jonloomer.com/facebook-custom-conversions/#comment-19525 Wed, 17 Feb 2016 06:04:00 +0000 https://www.jonloomer.com/?p=22702#comment-19525 Thank you, Jon! Like you, I have accidentally created a duplicate conversion event and it’s throwing off my tracking. I accidentally created a custom conversion with the rule “Complete Registration” – so it’s double counting my complete registration event, and lowering my cost per result. I know I can’t delete/edit the custom conversion because Facebook hasn’t released the capability yet, but do you have any ideas how I can edit my ads result page to reflect this?

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By: Konrad https://www.jonloomer.com/facebook-custom-conversions/#comment-19330 Thu, 21 Jan 2016 09:00:00 +0000 https://www.jonloomer.com/?p=22702#comment-19330 In reply to Sander de Lange.

@Sanderdelange:disqus did You get an answear to Your question? Could You please share?

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By: Nitin Kosari https://www.jonloomer.com/facebook-custom-conversions/#comment-19326 Wed, 20 Jan 2016 09:53:00 +0000 https://www.jonloomer.com/?p=22702#comment-19326 Can Facebook Pixel alone can track page views, leads, etc?
Then why custom conversion?

How to use one Facebook Pixel for different clients campaign?

Kindly suggest, I have been following your readables but it is really confusing on how to use Facebook Pixel and why Custom Conversion

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By: Sander de Lange https://www.jonloomer.com/facebook-custom-conversions/#comment-19175 Sun, 03 Jan 2016 09:57:00 +0000 https://www.jonloomer.com/?p=22702#comment-19175 Hey guys! Jon, great article! I just started advertising on FB and have an Adwords background. We have a website where there are multiple lead magnets available for download. One thing i was a custom to in Adwords was the ability to report conversions in 2 ways: 1) multiple conversions from a single person (for ecommerce stores where 1 person can buy multiple items and you want to see all of those sales seperately) & 2) count all of the conversions from a single person as 1 conversion (for lead generation websites where 1 lead is 1 person, no matter how many times they convert). Do you guys know if there is any way in the FB Ads Manager (or elsewhere) to report multiple conversions from 1 person as a single conversion? I hope i managed to explain this well enough. Hope you guys can help! Thanks!

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By: Gilder https://www.jonloomer.com/facebook-custom-conversions/#comment-19170 Fri, 01 Jan 2016 15:21:00 +0000 https://www.jonloomer.com/?p=22702#comment-19170 In reply to Marco Panichi.

Thanks for informing me of that nice job noting the comparison

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By: Aaron Wayne Leming https://www.jonloomer.com/facebook-custom-conversions/#comment-19137 Sat, 19 Dec 2015 22:05:00 +0000 https://www.jonloomer.com/?p=22702#comment-19137 In reply to Josh Eppel.

Sub domains should not matter. Can you describe to me the parameters of that audience you are referring to? The new FB pixel should not really affect how website custom audiences are built and populated, unless you are talking about something other than website custom audiences… feel free to PM.

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By: Aaron Wayne Leming https://www.jonloomer.com/facebook-custom-conversions/#comment-19136 Sat, 19 Dec 2015 22:02:00 +0000 https://www.jonloomer.com/?p=22702#comment-19136 In reply to Jay Broyer.

Hey Jay, if you want to optimize for conversions, then the conversion you are optimizing for needs to occur at least 20 times PER AD SET, PER DAY. This is standard practice and I have heard both my FB rep and Smartly reps tell me this number. So if you cannot consistently earn 20+ daily conversions for an ad set, then that ad set needs to be optimized for clicks.

Now regarding if you should start with clicks THEN change to conversion optimization, I’ve heard people say that (nobody with real intel), but I personally do not believe that is necessary. Just remember and apply the “20 conversion per ad set, per day” rule, and you’ll be good.

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By: Dimitri Savvides https://www.jonloomer.com/facebook-custom-conversions/#comment-19049 Tue, 08 Dec 2015 04:25:00 +0000 https://www.jonloomer.com/?p=22702#comment-19049 Great post! Was clear, to the point and got the answers to the questions I had. Thank you!

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By: Marco Panichi https://www.jonloomer.com/facebook-custom-conversions/#comment-19039 Sat, 05 Dec 2015 18:50:00 +0000 https://www.jonloomer.com/?p=22702#comment-19039 Hi Jon,

you said: “You can not edit or delete Custom Conversion once it’s been created” … “This is kind of ridiculous.”

I fear instead that it is a mandatory condition. The reason is that when you set a custom convertion, facebook starts to record a kind of historic data related to this target and uses it to calculate many others factors in various parts of your ad account (for example, lifetime convertion).

If you could erase the custom convertion, you’ll lose the historical data and then affect all the points of your ad account where such data are involved. Not good!
The same thing happens to Google Analytics where you can set up to 20 goals but you can not delete them (deja vu?).

I hope my point of view (I’m a sort of a Google Analytics nerd :) ) will help!

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By: mobilemarketingapps https://www.jonloomer.com/facebook-custom-conversions/#comment-19033 Fri, 04 Dec 2015 19:27:00 +0000 https://www.jonloomer.com/?p=22702#comment-19033 Jon, there is one thing this totally wipes out, and that’s the ability to track conversions on third-party websites. For instance, for those of us who use Eventbrite to market workshops, with the oldlscheme you could simply place a conversion pixel in the thank you page HTML box. Now, unless they decide to allow you to place a Facebook pixel in your account somehow, you’ll be unable to track conversions on Eventbrite or any similar third party site.

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By: Renee https://www.jonloomer.com/facebook-custom-conversions/#comment-19025 Wed, 02 Dec 2015 17:01:00 +0000 https://www.jonloomer.com/?p=22702#comment-19025 Hi Jon! I just created a Product Catalog Sales campaign – this makes you use the ‘View Event’ and ‘Purchase’ Standard Events in the pixel – we used this events on specific websites where we get the most traffic because we need to create the Custom Audiences there.

On the other side, we implemented a ‘Complete Registration’ Standard Event on out destination url for the ads to track the conversions.

My question is, if our Custom Conversion equals a Website Click – what would you recommend to optimize for? (In terms of lower CPC, of course)

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By: Justin Lofton https://www.jonloomer.com/facebook-custom-conversions/#comment-19018 Tue, 01 Dec 2015 05:04:00 +0000 https://www.jonloomer.com/?p=22702#comment-19018 Another great breakdown. Thanks Jon!

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By: Jay Broyer https://www.jonloomer.com/facebook-custom-conversions/#comment-19017 Tue, 01 Dec 2015 02:30:00 +0000 https://www.jonloomer.com/?p=22702#comment-19017 Question on optimizing for conversions when it is a new conversion that has had no traffic.

Is it better performance and cost wise to optimize for clicks > track conversions > then swich to optimize for conversions after you have had x amount ….?

Hope that made sense.

Thanks for the great post!

-Jay

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By: Josh Eppel https://www.jonloomer.com/facebook-custom-conversions/#comment-18994 Thu, 26 Nov 2015 22:45:00 +0000 https://www.jonloomer.com/?p=22702#comment-18994 Hey Jon, I stuck the new pixel code on my websites last week.

Unfortunately, because they’re all hosted on sub-domains under the same bluehost account (best guess), the visitors to each website seem to be all jumbled into one audience.

Facebook is then telling me this same group of mixed people in the unique audience for each site.

If anyone knows how to solve this, lemme know — Otherwise, heads up!

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By: Anatoly https://www.jonloomer.com/facebook-custom-conversions/#comment-18976 Wed, 25 Nov 2015 10:44:00 +0000 https://www.jonloomer.com/?p=22702#comment-18976 also you can’t save reports using Custom Conversion as a column.

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By: Jason HJH https://www.jonloomer.com/facebook-custom-conversions/#comment-18972 Wed, 25 Nov 2015 05:47:00 +0000 https://www.jonloomer.com/?p=22702#comment-18972 In reply to Adomas Baltagalvis.

Exactly! And I think there are suspicions that if people are “paying by conversions” – not sure if this has already been rolled out, people are overcharged. If that’s true then this is really serious.

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By: Adam Stanecki https://www.jonloomer.com/facebook-custom-conversions/#comment-18940 Fri, 20 Nov 2015 01:32:00 +0000 https://www.jonloomer.com/?p=22702#comment-18940 Thank you for the article Jon. I’m trying to get my head around the new pixel. I think I’ve installed everything correctly and I’ve tested the pixel to make it “active” and yet in power editor the pixel still remains inactive. I may be overthinking things. :)

What are your thoughts on using the new pixel across landing page platforms that are not part of your own domain?

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By: Jim Dionysus https://www.jonloomer.com/facebook-custom-conversions/#comment-18939 Thu, 19 Nov 2015 22:24:00 +0000 https://www.jonloomer.com/?p=22702#comment-18939 In reply to Jon Loomer.

What is the initial code that needs to be added to the site for it to work?

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By: Sally Tomkotowicz https://www.jonloomer.com/facebook-custom-conversions/#comment-18935 Thu, 19 Nov 2015 15:36:00 +0000 https://www.jonloomer.com/?p=22702#comment-18935 Hi Jon, I have set up custom conversions for our checkout process (5 steps) and all but 1 are tracking ok. The only one that isn’t working is our thank you page and i am wondering if its because it has a string of ID’s and order numbers in the URL? I have chosen ‘URL contains’ /order-confirmation but this doesn’t work. Does Facebook understand using an asterisk, do you know e.g /order-confirmation* or is there another way around it please?

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